Novotný Jaroslav

Head of customer care

As Head of Customer Care, I am responsible for leading the client service team and taking care of our members on a daily basis. I coordinate and train new colleagues, ensuring that communication with clients is always professional, friendly, and delivered with a smile. My priority is to make every visitor feel special at the Club – whether they are coming for the first time or have been with us for years.

What does working for the Club mean to me?

For me, working at the Club represents much more than just a job – it is a place where I can combine a high standard of service with a truly personal approach. I actively include sports in my life, take an interest in healthy living, and follow the latest fitness and wellness trends, which inspire me in my daily work. I enjoy creating an environment where people feel comfortable, motivated, and genuinely cared for. I believe that positive energy and genuine care for clients are reflected in the overall atmosphere of the Club – and I see this as essential.

Motto

Details create the whole – and care creates the experience.