Answers for your most common questions

Dear Members,

above you can find the summary of your most common questions and answers that we built up for you in order to have an overview in case of doubts.

Best regards,

Balace Club Brumlovka Team

Can I temporarily suspend my regular payments during the club’s renovation?
During the period from 1 April to 15 August 2020, the club members do not pay their membership fees because of the club’s renovation and complete shutdown. You can suspend your standing order for this period. 

What shall I do if I have already made the payment for the period from 1 April 2020 to 15 August 2020?The fees that have already been paid for the period from 1 April to 15 August 2020 will be used to cover your membership fee for the months after the club reopens (scheduled for 16 August 2020).

When shall I make my next regular payment?
After the club reopening (scheduled for 16 August 2020), the members will again pay the membership fees; however, during the period until the reopening of the swimming pool and the interior relax zone (which is expected in mid-September 2020), the amount equalling 25% of the paid membership fee will be credited to the member’s account and they will be able to use it either for services or for the payment of the membership fee for the future period. The due date for the next payment for August 2020 is 16 August 2020 and equals 50% of the standard monthly fee.

May I ask for an extension of my voucher (day pass, massage, personal training, etc.)?
We will extend your vouchers by the entire period of our club’s shutdown starting on 13 March 2020.

Will the benefits of the member loyalty programme be extended?
The club’s shutdown and suspension of regular payments will have no impact on the rules of the loyalty programme. The unused benefits from the loyalty programme are therefore not transferred to the next period. The member will receive a new set of benefits for the new loyalty programme period. The shutdown period is included in the entire duration of the loyalty programme.

Will the additional services (massages) be available when the club reopens?
We are currently looking into this possibility in view of the fact that the aqua and relax zone is under reconstruction. There is an option to transfer the massages to a different area in the club. We will provide you with specific information when the club reopens.  

Should you have any questions regarding your club membership, please contact our Client Centre via e-mail: info@balanceclub.cz or telephone: 234 749 810 or 234 749 813.